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Training courses

Client approach – retail sales and services

You will learn how to use a simple and powerful client approach process while delving into fundamental communication techniques to quickly and effectively gain each client’s trust.

See an overview


Duration: 1 day

For retail professionals who want to interact more effectively to improve client experience and sales volume.


To equip retail professionals in order to optimize their client relationships

Establish lasting relationships of trust with clients

Create maximum impact to close sales more effectively

Expected results

Improved client relations

Increased comfort in the role of consultant

An increase in the sales closing rate

Content Overview


Part 1 : The foundation of the client approach: active listening…beyond hearing

Communication techniques used by experts

Part 2 : Structuring your approach for maximum impact

Part 3 : The Tremplin process in respect of the buying process: the 6 steps leading to the sale

You will come away from this training with the knowledge to

Build strong trusting relationships with your clients

Assert your professional credibility

Position your products and services with aplomb

Exhibit your pricing with confidence

Conclude your transactions with tact, finesse and efficiency

No prerequisites except the desire to grow

Get your retail sales and service training now!

    Complete your training by registering for one of our advanced workshops.
    See our workshops