Training courses You will be equipped to prepare and structure your approaches to clients over the phone. You will increase the impact of your explanations and will be able to better approach your interlocutor with structured steps, easy to apply. Any professional who wants to deal more efficiently with his client by phone. Part 1 : The foundation of the client approach: active listening…beyond hearing Part 2 : Structuring your approach for maximum impact, both in “inbound” and “outbound” mode Part 3 : The Tremplin client interview process: 6 steps to client engagement Client approach over the phone
Target
Duration: 1 day
Objectives
Optimize communications for professionals who interact with inbound and outbound clients
Increase your confidence and performance on every call
Expected results
A marked ease in the client approach by telephone
Greater efficiency in understanding needs
An increase in client satisfaction
An increase in the conclusion of agreements by phone
Content Overview
Communication
The proper conduct of your client interview
You will come away from this training with the knowledge to
Build strong trusting relationships with your clients
Assert your professional credibility
Stay in control of your phone conversation
Position your products and services with maximum impact
Exhibit your pricing with confidence
Conclude your transactions with tact, finesse and efficiency
No prerequisites except the desire to grow
Get your client approach over the phone training now!
Complete your training by registering for one of our advanced workshops.