Training courses
Pillars of the client approach
A key component of our offering, learn the key concepts and essentials of the client approach. Even for the most experienced professionals, concrete learnings and tangible results will follow.
Target
Duration: 2 consecutive days
Any professional in contact with a client who wishes to improve their approach and optimize their business results, while respecting the limits of each client.
Objectives
Improve the quality of your approach adapted to each client , at each meeting
Gain confidence and ease in order to better close sales
Stand out from the competition
Expected results
More effective and far-reaching interactions with your client's
Increased confidence and success in interactions with your client's
A better understanding of the target: the objective and the intention
Content Overview
Communication
Part 1 : The foundation of the client approach: active listening…beyond hearing
Part 2 : Communication techniques used by experts
The smooth running of your meetings
Part 3 : Positioning your products/services
Part 4 : The Tremplin client interview process: the 6 steps leading to an agreement