Training courses Whether dealing with a client, persuading a co-worker or resolving a difficult situation, learn to communicate confidently and effectively. Any professional who seeks to establish effective interpersonal relationships with clients, employees, colleagues or bosses. Part 1 : The foundation of the client approach: active listening … far beyond hearing Part 2 : Presentation of tools: The effectiveness of direct communication Part 3 : Communicating effectively to convince an individual to take action Effective communications
Target
Duration: 1 day
Objectives
Be effective in your communications
Build lasting relationships of trust
Create maximum impact in person-to-person interventions
Expected results
Optimized interpersonal relations
Ease in conveying your key messages, whatever the situation
A more harmonious and efficient work climate
Content Overview
Communication
The smooth running of your meetings
You will come away from this training with the knowledge to
Build strong trusting relationships with your clients
Strengthen your professional credibility
Conduct harmonious discussions, even in a crisis situation
Influence better by positioning your ideas
Engage your stakeholders
Conclude your communications easily
No prerequisites, except the desire to develop
Get your effective communications training now!
Complete your training by registering for one of our advanced workshops.