Client Approach over the Phone

Client Approach over the Phone

Learn simple and effective processes for a successful client approach over the phone

Approaching a client over the phone can be a considerable challenge and a source of stress for many professionals. Our expert instructors share their experience and provide practical tools that can be adapted to your work context.

This course will teach you how to optimize your communication by applying foolproof techniques. You will learn to better read the people you’re talking to, even at a distance, and to adapt your phone prospecting approach accordingly. You’ll be equipped to prepare and structure your client approach over the phone, to develop client loyalty. Your arguments will be more convincing and you will be able to apply simple and effective steps for better results.

You will leave the course with the tools to:
  • Develop solid relationships of trust with your clients
  • Improve your professional credibility
  • Maintain control over phone conversations
  • Position your products and services for maximum impact
  • Confidently quote your prices
  • Conclude your transactions effectively and with finesse

Aimed at

All professionals wanting to more effectively do business over the phone, whether to position a product or service, or simply to develop client loyalty.

1 day


  • Optimize communication for professionals who interact with clients or do prospecting over the phone
  • Boost confidence and improve performance during calls

Expected outcomes

  • Greater ease in approaching clients over the phone
  • Higher customer satisfaction
  • More agreements concluded over the phone

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Practice the concepts learned and expand your knowledge by taking associated practical workshops or by taking new training sessions.

Optimize Your Product and Service Positioning

Build a powerful and strategic marketing strategy to position your products and services and reach your targets more easily.

Getting Appointments over the Phone

Learn simple and effective techniques to reduce your stress or discomfort level and increase your success rate.

Effective Communication

Build trusting relationships, generate engagement and increase your credibility.

Team Coaching: Performance and Mobilization

Learn to coach your team members tactfully, help them grow and galvanize your sales force.

Maximizing Business Development during Events

Maximize your business development efforts and increase the number of conclusive encounters.